Help Center

Frequently Asked Questions

CONTACT

Thank you for choosing to design change with your purchase!

ORDERING

How do I know that my order has been shipped?

Can I cancel or modify my order before it ships?

SHIPPING

When will you ship my item?

When will I receive my item?

Do you ship internationally?

When will I receive my item?

Do you ship to P.O. boxes?

What happens is my package is lost in transit?

RETURNS & EXCHANGES

How do I return an item?

How do I exchange an item?

How long is Anchal's return policy?

Does Anchal pay for shipping on returned items?

Does Anchal accept International refunds or exchanges?

WHOLESALE

How do I become a wholesale partner?

What if I already have a wholesale account with Anchal?

Is there a minimum to your wholesale policy?

Do you have a wholesale catalog?

PRODUCT

What products does Anchal sell?

What materials go into Anchal's products?

How do I wash my Anchal piece?

How often are items restocked?

Will my Anchal pillow include an insert?

GENERAL

Do you have a brick-and-mortar location?

Are you looking for new team members?

How can I stay up-to-date on Anchal news?

Do you offer any first-time purchase discounts or any other discounts?

What is fast fashion?

ABOUT US

What is Anchal?

What does anchal mean?

What does Anchal do?

What is the difference between DyeScape and Anchal Project?

Who started Anchal?

How is Anchal different?

Who are Anchal’s partners?

Who are Anchal artisans?

Are artisans paid fairly?

How does Anchal practice sustainability?

When I purchase an Anchal product, where does my money go?

How does Anchal fund itself?

How many times does the Anchal team visit India?

How can I get involved?